Refund policy

SHOPPING INFORMATION


Where can I see your products in a store?

 You can visit us at 990 Richmond Street, Chatham. To learn more about the most recent availability details, call that store ahead of time.

Do you have a return or exchange policy?
All sales are final, however, if you received any damaged item, please contact the store immediately at 519-351-6632 or email the pictures along with your order number on our email chathamhomestore@gmail.com. Our sales representatives will work with you to make certain that the item you buy is exactly what you want and need.

 

 What exactly happens after ordering?

Our professional delivery team will carefully transport the furniture to your specified location, ensuring its safe arrival within the said time. Additionally, if assembly is required for certain furniture items, our team will handle the assembly process efficiently and ensure that the furniture is set up correctly in your desired room. Please note that assembly services have associated fees, which can vary depending on factors such as the size and complexity of the furniture pieces, as well as the delivery location. You can contact the staff for all the necessary information and discuss the applicable charges.

 

Do you offer delivery and assembly services?

Yes, Chatham Home Store is pleased to offer delivery and assembly services to limited areas to make the furniture buying process convenient for our customers. 

 

 

Are there any warranties or guarantees on the furniture?
 A one-year manufacturer's warranty is included with every one of our goods, and extended warranties are also available for appliances

 

PAYMENT INFORMATION


What payment methods do you accept?
 

We accept Visa, Mastercard, debit card, interac transfer and cash as methods of payments.




Can we place an order over the phone as well?

 Yes, order can be placed over the phone at 519-351-6632


Can I make payment over the phone?
Due to security reasons, we do not accept payments over the phone. If you wish to pay with your card, you need to come to the store. However, only email transfers can be done online.



Special order returns
Since custom orders are made to order, so these items are non-refundable after the order is placed.



Additional payment or product queries
 

For any assistance on stock availability and product information, please contact the store at 519-351-6632.