SHOPPING INFORMATION

Where can I see your products in a store?

You can Visit us at 990 Richmond Street, Chatham. To learn more about the most recent availability details, call that store ahead of time.

Do you offer delivery and assembly services?

Yes, Chatham Home Store is pleased to offer delivery and assembly services to make the furniture buying process convenient for our customers. Once you have made a purchase, our dedicated delivery team will schedule a convenient date and time for the delivery of your furniture. 

What exactly happens after ordering?

Our professional delivery team will carefully transport the furniture to your specified location, ensuring its safe arrival. Additionally, if assembly is required for certain furniture items, our team will handle the assembly process efficiently and ensure that the furniture is set up correctly in your desired room.Please note that delivery and assembly services may have associated fees, which can vary depending on factors such as the size and complexity of the furniture pieces, as well as the delivery location. Our staff will provide you with all the necessary information and discuss any applicable charges during the purchasing process.

Do you have a return or exchange policy?

Making sure you select the finest choice for your particular needs is the aim of our Professional Sales Associates. Since all sales are final, they will work with you to make certain that the item you buy is exactly what you want and need.

Are there any warranties or guarantees on the furniture?

A one-year manufacturer's warranty is included with every one of our goods, and extended warranties are also available for appliances.



PAYMENT INFORMATION

What payment methods do you accept?

We accept Visa, Mastercard, debit card, interac transfer and cash as methods of payments.

Can we place an order over the phone?

Yes, order can be placed over the phone at 519-351-6632

What should I do if I receive a damaged or wrong product?

We strive to provide you high quality products and services at all times. If in case, you receive any damaged item, keep the pictures with you and contact the store immediately to check the next possible action.

When is the delivery scheduled?

Delivery is scheduled 3 days after the full payment is made.

Can I make payment over the phone?

Due to security reasons, we do not accept payments over the phone. If you wish to pay with your card, you need to come to the store. However, only email transfers can be done online.